FAQs

Subscription

Is this a recurring subscription?

Yes. Chilling Screams is a recurring subscription, meaning that you receive  chapter boxes every month and be charged every billing cycle unless you cancel your subscription.

Once a story is completed you will automatically start receiving the monthly chapters for the next story (and so on) unless you cancel your subscription.

A monthly billing payment plan means you will get billed every month. A six month pre-pay plan means you will get billed every six months. And a 12 month pre-pay plan means you will get billed every 12 months.

Is this a subscription trap?

What a great question 🙂 Doing your research? You’re going to do well in the games investigator…

Short Answer: Absolutely 1 billion percent NO! Nada! No chance! No way Jose!

Long Answer: grab a coffee and read on…

Subscription products have got some bad press over the last few years and it’s understandable to be wary when considering one.

Thankfully, apart from a few unscrupulous companies out there (you know who you are!), most subscription product businesses are genuine, customer centric and work hard to provide real value to their customers.

Then why the bad press you ask?

Well, I’m glad to say in most cases it’s just a small proportion of customers who genuinely misunderstood what they ordered/agreed to. Or; more commonly wanted to back out of an agreement because they changed their minds or situation later on. 

These reasons are not really the subscription company’s fault, but unfortunately these customers are always the most vocal on social media and review sites tarnishing a good business. 🙁 Not fair, but it happens sadly.

Don't forget subscription products are fantastic! The excitement they bring every month when a new gift to yourself arrives packed full of fun, gameplay and intriguing artefacts. And you didn't have to remember to order it!

Therefore, (as one of the good guys) I want to explain how our subscriptions work to save any hassle for you (or us!) in the future.

Firstly don't forget 3 important things:

  • We don't offer trials. You are subscribing from day one.
  • We DO have an amazing 'Love Your First Box' 100% Money back Guarantee instead, so you can still ensure you enjoy our games before fully committing! 🙂
  • We only use Feefo as our official independent reviews site. Any others are not monitored by us and typically allow anyone to post a review without verifying purchase details leaving them open to misuse and fake reviews (naughty, naughty!). We don't respond or engage on these other platforms so please do not use them for us.
Feefo logo

When you subscribe you will have access to the customer portal where you can self manage your subscription at any time, including cancelling,  pausing, checking order/shipping history and upcoming payments. Our friendly customer service team is also on hand if you need any extra help.

When you order your subscription with us you will be presented with a few options. Typically these include a monthly option, a 6 month commitment option and a 12 month commitment option.

The monthly option typically is the most expensive of the 3 as there is no commitment, and  cancellation is processed immediately when you select it in the portal.

The 6 month and 12 month commitment plans are normally better value and best value (in that order), but to qualify for the better prices and any promotions, you choose to commit to the relevant minimum period of the subscription (e.g. 6 or 12 months).

After all we wouldn’t be able to keep creating awesome games for you if we gave everything away for next to nothing! The team need to eat 🙂

If you cancel on the portal whilst in a commitment period, the system sets your cancellation to occur after the last commitment payment has been made (in line with your original order agreement). When you cancel via the customer portal you will see a notification letting you know when the cancellation will take place.

If you subscribe using a promotion then it is highly likely you will subscribe on a commitment period as promotions on our monthly deal plan are rare for reasons already mentioned.

We hope this helps clarify things for you, but if not please reach out to the team via email for further help.

And; if you do see malicious comments or fake news about us on the web, you now know the true story so you can make a more informed opinion.

Is there a trial available?

We don't offer trials. You are subscribing from day one.

But, we DO have an amazing 'Love Your First Box' 100% Money back Guarantee instead, so you can still ensure you enjoy our games before fully committing! 🙂

How much will it cost?

That all depends on what plan deal you choose e.g. monthly, 6 month commitment, 12 month commitment etc.

We also regularly run promotions, so its best to click one of the 'buy now' buttons to see what deals are being offered currently.

Can I cancel at anytime?

We think you'll be having too much fun to cancel, but if you do decide to stop your subscription we make it super easy.

Simply click on the cancel (or pause if you prefer a break) button in the customer portal and follow the instructions.

Word of warning - these games are seriously addictive!

Please note; if you have chosen a payment plan deal with a minimum commitment period, your cancellation will not take effect until after the minimum commitment period ends.

When is my subscription billed?

Your subscription is billed on or around the same day every period, whether that be monthly, every six months or every 12 months.

What is the cut-off date for this month's box?

Our games are sequential so whenever you start you'll receive the first box to a story and then the second the next month and so on.

We do retire stories from time to time so if you want to ensure you play the current story it's worth ordering as soon as possible to ensure it's still active.

Delivery

Do you ship worldwide? If so, how much is delivery?

We sure do! Just enter your address on our cart page and it will work out the delivery cost for you.

How often will I receive my box?

You'll receive each chapter box at around the same date every month.

When is my subscription going to be shipped?

We ship once every week, so your first shipment will be despatched within 1 week of your payment.

The current Shipping Day for orders successfully processed on Wednesday to Tuesday each week is the following Wednesday (e.g. every Wednesday)*.

For orders where a subscription start date in the future is selected; the Shipping Day is the following Wednesday after the selected subscription start date*.

For Christmas ordering times, please view the separate dedicated FAQ on this page.

*Excluding UK public holidays.

What are the last dates I can order in time for Christmas?

For the 2022 Christmas period the last ordering dates are:

United Kingdom - Tuesday 13th December

All Other Countries - Tuesday 6th December

General

I have a question that's not answered here?

No problem at all. We love speaking to our potential Screamers! Drop us an email at [email protected]chillingscreams.com and we'll do our best to help you out.

Gameplay

If I join today, will I have missed any previous chapters?

Each game is sequential. Whenever you join, you will get the first box of the series so you don't miss anything!

Is this a computer/board game?

This isn't a computer game or board game. It's so much more.

Although we use video, audio and online puzzles as part of our games we intentionally create them with real life items that you can hold in your hands and be part of the immersive element. 

A computer/smartphone/tablet is recommended as a tool to get the most from the game and access the online content.

How long does each chapter take to play?

Each story is designed to be played at your own pace.

We create each monthly chapter with 2-3 hours worth of gameplay in mind.

Some players like to devour each box in one sitting, others like to dip in and out over a few days to let their brains work out the next step.

Keep an eye out for the Easter Eggs hidden in each chapter for extra kudos and our undying respect!

Are these games really cipher heavy?  And if so, does the game give you the answer if you just can’t find it on your own?

The games do include ciphers and puzzles within them as well as the investigative nature of the gameplay.
 
Every box/chapter is accompanied with online hint’s, help and the answer so if you do get stuck you can always solve it.
 
Also, our support team is on hand to answer any questions if you need a nudge in the right direction.

You may email us at [email protected]

Is there a single-player mode for this game?

Our games are designed so they can be played solo or in a group. They are ideal for games nights, date nights or playing alone.

Do you need the internet to complete the game?

Yes, access to the internet (could be via a smartphone data connection - data costs may apply) is required to view the online evidence portion of the game (videos/audio/photos etc).

What is the suggested age range for this subscription?

We recommend the age of 16+ for the game.

What languages do you support?

Currently all our games and experiences use UK English language.

Let us know via [email protected] if you'd like a translation into another language and if we have enough interest we'll certainly consider adding another version.

Are you able to start solving once you have received the whole subscription? E.g. Order and receive for 6 months and then start solving once you have a "stash of episodes"

You can start playing straight away. You can solve each box as you receive them or stack them up and play them all together.

 Each box has its own puzzles with some of the later boxes needing info from previous boxes. Each box is considered a chapter in the thrilling overall story and builds on the last.

Devilishly clever fun!

Gifting

Can I buy as a gift for someone else?

Of course! Simply choose the gift option toggle at checkout.

You can even choose a future subscription start date to coincide with a special day, but please be aware that your order will be processed on that future date and shipped on the next relevant Shipping Day (currently every Wednesday)*.

*Excluding UK public holidays.

Can I add gift wrap to my order?

Unfortunately, not at this time.

Can I hide the packaging of my order so others in my household cannot recognise their gift?

I'm afraid not, all our monthly boxes are shipped with our brand name visible.